Patient Service Center
Our friendly trained and professional Patient Service team is available 24/7 on-demand. All the patient has to do is pick up the phone on the dispenser.
When patients have questions we are there
to make sure they leave your facility happy!
Patient Technical Support
- If patients have any questions about the transaction, they can pick up the phone on the dispenser to speak with one of our friendly trained and professional Patient Service Center team members. Available 24/7, 365 days a year.
Interpreter Services*
Interpreters are available to be conferenced to support patients requiring language assistance.
*Translation services are provided by an outside company, and costs will be passed onto your facility.
Insurance Processing
Rapid Insurance Adjudication
- InstyMeds enables flexible payment options and accepts most major forms of insurance. Processing available for 27,000+ individual plans.
- Most claims are automatically processed within the blink of an eye by our proprietary adjudication software.
Manual Patient Insurance Adjudication
- Agents help with manual processing or ‘special plans’ if a patient needs assistance.
Insurance Contracting
- Creating Nation Provider Identification (NPI) and NCPDP number on clients behalf.
- Client added to chain contracting.
- Pursue new insurance contracts on client’s behalf as needed/appropriate.
- Resolving and troubleshooting insurance contracting issues.
Resolution of Insurance Issues
- Our team works to resolve and adjudicate complex claims. This includes working with insurance companies and PBM’s to ensure prescriptions are covered for your patients.
Payment Processing
PCI DSS Certified
- Your patients can pay with all major credit cards.
- InstyMeds goes through rigorous security scanning and auditing to maintain Payment Card Industry – Data Security Standards (PCI-DSS) Compliance. InstyMeds does not store any credit card data.
